Management and Admin Team

Operations Manager

• Mrs Nisha Diddee

Reception Manager

• Mini Malohtra

Receptionists

Both Hounslow and Southall:

• Phyo Phyu
• Malvika Patel
• Ramanjeet Malhi
• Asif Mirza
• Jasmeet Kaur
• Dheera Sharma
• Sahera Mughal

Our receptionists are here to help you. They have a difficult job dealing with telephone calls and enquiries from every direction, so PLEASE BE A PATIENT PATIENT! When telephoning for an appointment, advice or a home visit the receptionist may ask you for a few details. They have been trained to make these inquiries on our behalf so we may help you in the most appropriate and efficient way.

Administration

• Vijay Patel

Summarizers

• Khin Lay Way
• Vijay Gupta

Finance Assistant

• Miss Yin Yin

Confidentiality

Practice Staff are bound by the same confidentiality rules as Doctors.  We comply fully with the Data Protection Act 1998 and Freedom of Information Act 2000. We have an IT Policy in place and only authorised Staff can gain access to the computer system.

The Surgery has a copy of Patients’ Rights and Responsibilities for you to access.

Data Protection Act 1998

The Practice fully complies with the Data Protection Act 1998.  Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data. Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager.  A fee may be charged for this.