Updated 12 February 2019

This practice is rated as Good overall. (Previous rating June 2016 – Good)

The key questions at this inspection are rated as:

• • Are services safe? – Good
  • Are services effective? – Good
  • Are services caring? – Good
  • Are services responsive? – Good
  • Are services well-led? – Good

We carried out an announced comprehensive inspection at The MWH Practice on 6 June 2016. The overall rating for the practice was good. The full comprehensive report can be found by selecting the MWH Practice ‘all reports’ link for on our website at www.cqc.org.uk

This inspection was an announced comprehensive inspection carried out on 29 November 2018. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. There was a strong focus on continuous learning and improvement at all levels of the organisation.
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The areas where the provider should make improvements are:

• Consider providing a moveable shield around the bed in the nurses room to provider more privacy in addition to the curtain rail that is already in use.

Please refer to the detailed report and the evidence tables for further information.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice