The MWH Practice

71-73 The Broadway | Southall | Middlesex | UB1 1LA / 1 Vincent Road | Hounslow | Middlesex | TW4 7LH

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MWH Practice Survey Questionnaire

Your practice is striving to improve the services it provides for its patients. In doing so
we are always keen to collect opinions and views of patients and carers.
Please give us few minutes of your time to fill in the below survey.

MWH Survey Questions

Q1. How helpful do you find the receptionists at your GP practice?

Very helpful
Fairly helpful
Not very helpful
Not at all helpful
Don't know

Q2. How easy is it to get through to someone at your GP practice on the phone?

Very easy
Fairly easy
Not very easy
Not at all easy
Don't know
Haven't tried

Q3. Which of the following methods would you prefer to use to book appointments at your practice?

In person
By phone
Online
Doesn't apply

Q4. Thinking of times when you are willing to see any doctor: How quickly do you usually get seen?

Same day or next day
2-4 days
5 days or more
I don't usually need to be seen quickly
Don't know, never tried

Q5. Is your GP practice currently open at times that are convenient to you?

Yes
No
Don't know

Q6.If you need to see a GP during your working hours can you take time away from work to do this?

Q7. Which of the following additional opening hours would make it easier for you to see or speak to someone?

Before 8am
At lunchtime
After 6:30pm
On a Saturday
On a Sunday
None of these

Q8. Is there a particular GP you usually prefer to see or speak to?

Q9. How often do you see or speak to the GP you prefer?

Always or almost always
A lot of the time
Some of the time
Never or almost never
Not tried at this GP Practice

Q10.Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely
Yes, to some extent
No, not at all
Don't know / can't say

Q11. Did you have confidence and trust in the Nurse you saw or spoke to?

Yes, definitely
Yes, to some extent
No, not at all
Don't know / can't say

Q12.Overall, how would you describe your experience of your GP surgery?

Very good
Good
Fair
Poor
Very poor

Q13. Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely
Yes, probably
No, probably not
No, definitely not
Don't know

Q14. Are you aware of online booking facilities and repeat prescription ordering facilities?

Q15. Have you ever visited our practice website?

Q16. Which is the best way to keep you informed about our services?

Website
Posters
Letters

Q17. Are you?

Male
Female

Q18. How old are you?

Under 16
16-44
45-64
64-74
75 or over

Q19. What is your ethnic group?

White
Black or Black British
Asian or Asian British
Mixed
Chinese
Other ethnic group

Q20. Which of the following best describes you?

Employed
Unemployed
Full time education
Unable to work due to long term sickness
Looking after your home/family
Retired

If you would prefer to complete the survey in paper form, please click below to download it. You can then hand the completed survey into the Reception Team:

MWH Practice Survey Questionnaire

MWH Hounslow

1 Vincent Road
Hounslow
Middlesex
TW4 7LH
Tel: 020 3006 7425
Out of Hours: NHS 111

MWH Southall

71-73 The Broadway
Southall
Middlesex
UB1 1LA
Tel: 020 8574 7746
Out of Hours: NHS 111

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Login Designer
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Welcome to MWH Practice