This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).

When and how can you contact your general practice?

Your general practice is open from 8.00am to 6.30pm, Monday to Friday. Throughout these hours you, or your carer on your behalf, can:

• Visit the practice
• Call them
• Go online using the practice’s website or the NHS App.

You can choose the way you contact your practice based on what is best for you. Some practices may have longer hours or may ask that you contact them via phone or in person for urgent queries.

What if the practice is closed?

If you need urgent help for your physical or mental health when the general practice is closed, and you cannot wait until they open, go online to 111.nhs.uk or call 111. They will tell you what to do next.

What if it’s an emergency?

If it’s a serious or life-threatening emergency, go straight to A&E (Accident and Emergency) or call 999.

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